If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. Sorenson Relay makes primary-language communication easy and convenient between Deaf, hard-of-hearing, and hearing connections. Try It Yourself Frequently Asked Questions If you can’t find an answer to your question here, check out our Support page. Deaf Calling How does Video Relay Service (VRS) work VRS facilitates telephone communication between a Deaf and a hearing person in different locations through the use of videoconferencing technology. The Sorenson Video Center is a one-of-a-kind feature that offers special programming created specifically for the Deaf, all in American Sign Language (ASL). To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. The Deaf person connects to an interpreter via a videophone and a high-speed internet connection. All content in ASL Wide variety of programming Accessible on all ntouch devices Networks on Video Center include the Deaf Kids Network and SIGNetwork. You can update your Registered Location by calling 80 or by visiting. ntouch empowers you to turn your Mac computer into a VP for use at home, work or anywhere there is a high-speed internet connection. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. ![]() The companys offerings include SVRS, the highest-quality video interpreting service the Sorenson ntouch ® VP and the ntouch ® VP2 videophones, designed especially for use by Deaf. ![]() Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: For information on toll-free numbering, please visit.
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